Support
Ask us anything about Timo. Whichever way you get in touch, it becomes one conversation you can follow, and you get a reply at the address you wrote from.
Email us
The fastest route, and the one that works whether or not you have an account.
In the app
Signed in, open the account menu and choose Support.
Your whole history with us lives there, including anything you sent by email.
What we will and will not do by email
We will help with anything about how Timo works: connecting an account, why a playbook is not deploying, what a Simulation is telling you, credits, plans, signing in.
Questions about your money, a charge on your card, or changing the email address on your account always go to a person rather than being answered automatically. So does anything asking what to trade or whether to: Timo is software for running your own strategies, and it does not give financial advice.
We will never ask you for a password, an API key or your card details, and you should never send them to us.
Before you write
Telling us what you were doing and what happened instead gets you a useful answer far faster than a description of the symptom alone. If a specific playbook or trading account is involved, name it.
Important notice
HJL Solutions provides software only and does not provide financial advice. We do not hold client funds, act as a broker, or execute trades on your behalf. Using automation on leveraged products carries high risk and you could lose some or all of your capital. Past performance is not a reliable indicator of future results. For full details, please read our Risk Disclosure.